Universal Search
Current search experiences in the Biller Portal are siloed and fragmented. Users must navigate between specific search pages and nested pages in the Customer Profile to find information, leading to inefficiency and frustration. Specifically, searching for accounts, invoices, and payments requires navigating through multiple reports and pages, which is cumbersome and time-consuming.
Role
Senior Product Designer
InvoiceCloud 2025
Client
Implement a search feature that provides a unified search experience across accounts, invoices, and payments. This feature will allow users to search using a single search bar, supporting various identifiers like names, account numbers, invoice numbers, addresses, emails, etc., and provide real-time, as-you-type search results.
Objective
Goals
Reduction in time spent for seraching for information.
A single global search with real-time search results as you type that takes you to the related page in one click.
Solution
The Triad: design lead, PM, Engineering manager
Collaborators